Careers
Presales/Technical Support Engineer
Responsibilities:
- Participate in the pre/post sales process to understand customers’ environments and requirements
- Hands-on execution of proof-of-concept deployments, management and troubleshooting/support
- Prepare technical documentation to potential customers e.g. proposals and statements of work
- Engage with product management and development teams to provide customer feedback
- Prepare various customer-facing materials and conduct training and support during conferences and trade shows.
Requirements:
- 2-3+ years’ experience in a pre-sales/support position
- 2-3+ years’ experience in an information security domain (SOC preferable) or network security domain
- Technical experience: TCP/IP, Layer 2 and Layer 3 protocols and architecture, Linux environment
- Excellent verbal and written communication skills, good interpersonal and service-oriented attitude, proven team-player, motivated and self-learner
- Ability to perform in a fast-paced startup environment and culture
- ICS experience preferable
- Position requires approximately 25-30% travel abroad