Presales/Technical Support Engineer


  • Participate in the pre/post sales process to understand customers’ environments and requirements
  • Hands-on execution of proof-of-concept deployments, management and troubleshooting/support
  • Prepare technical documentation to potential customers e.g. proposals and statements of work
  • Engage with product management and development teams to provide customer feedback
  • Prepare various customer-facing materials and conduct training and support during conferences and trade shows.


  • 2-3+ years’ experience in a pre-sales/support position
  • 2-3+ years’ experience in an information security domain (SOC preferable) or network security domain
  • Technical experience: TCP/IP, Layer 2 and Layer 3 protocols and architecture, Linux environment
  • Excellent verbal and written communication skills, good interpersonal and service-oriented attitude, proven team-player, motivated and self-learner
  • Ability to perform in a fast-paced startup environment and culture
  • ICS experience preferable
  • Position requires approximately 25-30% travel abroad